PROVISIONAL ANSWER KEY
Question Paper Code: 152/2023/OL
Category Code: 013/2022
Exam: Junior Supervisor (Canteen)
Date of Test 02-12-2023
Department Kerala Minerals and Metals Ltd TP Unit
Question1:-Aboyeur is a French name for
A:-Cook
B:-Waiter
C:-Barker
D:-Kitchen steward
Correct Answer:- Option-C
Question2:-Mornay sauce is the derivative of
A:-Bechamel
B:-Espagnole
C:-Hollandaise
D:-Mayonnaise
Correct Answer:- Option-A
Question3:-Saignant term in cooking of steaks refers to
A:-Under done
B:-Well done
C:-Medium done
D:-Very well done
Correct Answer:- Option-A
Question4:-It is a concise description of quality, size, weight, brand of a commodity required for making a particular item
A:-Indent
B:-Purchase specification
C:-Sale specification
D:-Inventory
Correct Answer:- Option-B
Question5:-Any dish sprinkled with breadcrumbs and grated cheese and baked to golden colour
A:-Au gratin
B:-Grills
C:-Flans
D:-Casseroles
Correct Answer:- Option-A
Question6:-It is the process of frequently applying oil or seasoned liquid during cooking to enhance the flavor and to prevent the food from drying out
A:-Roasting
B:-Poeling
C:-Basting
D:-Braising
Correct Answer:- Option-C
Question7:-What is usually combined with "Sarson ka saag" in traditional north Indian households during winters
A:-Makki ki roti
B:-Maida ki roti
C:-Kulcha
D:-Naan
Correct Answer:- Option-A
Question8:-A section of fish cut across the bone of a large whole round fish
A:-Darne
B:-Fillets
C:-Mignon
D:-Troncon
Correct Answer:- Option-A
Question9:-Removing the surface layer in circular motion by pressure of a knife edge all round the object
A:-Grating
B:-Peeling
C:-Paring
D:-Slicing
Correct Answer:- Option-C
Question10:-These are shellfish puree soups
A:-Chowder
B:-Veloute
C:-Consomme
D:-Bisque
Correct Answer:- Option-D
Question11:-Stilton is a type of
A:-Salad
B:-Steak
C:-Cheese
D:-Pastry
Correct Answer:- Option-C
Question12:-An open sandwich having fancy shape originated in denmark
A:-Pinwheel
B:-Ribbon
C:-Smorrebrod
D:-Club
Correct Answer:- Option-C
Question13:-In bread making what is used as the raising agent
A:-Whisking
B:-Yeast
C:-Baking powder
D:-Folding method
Correct Answer:- Option-B
Question14:-Beurre fondue means
A:-Melted butter
B:-Black butter
C:-Garlic butter
D:-Parsley butter
Correct Answer:- Option-A
Question15:-The rind of orange or lemon grated and used
A:-Souffle
B:-Zest
C:-Terrine
D:-Matignon
Correct Answer:- Option-B
Question16:-Person having extensive knowledge of wine and food pairing and is responsible for the service of wines
A:-Sommelier
B:-Trancheur
C:-Chef d' etage
D:-Chef de rang
Correct Answer:- Option-A
Question17:-Dummy waiter refers to
A:-Banquet chair
B:-Reception desk
C:-Booster seat
D:-Side board
Correct Answer:- Option-D
Question18:-It is the passage way between chairs or tables for the people to move freely
A:-Gangway
B:-Leg space
C:-Pathway
D:-Super way
Correct Answer:- Option-A
Question19:-An equipment used in buffet to display hot dishes
A:-Kiosk
B:-Chaufing dish
C:-Gueridon
D:-Plate Warmer
Correct Answer:- Option-B
Question20:-Dishes are displayed on a revolving shelf for customers to help themselves in
A:-Russian service
B:-American service
C:-Carousel service
D:-English service
Correct Answer:- Option-C
Question21:-All types of pasta preparations are offered in this menu
A:-Oeufs
B:-Farineux
C:-Potage
D:-Releve
Correct Answer:- Option-B
Question22:-This means speciality of the day
A:-Carte du jour
B:-Plat du jour
C:-Table d hote
D:-A la carte
Correct Answer:- Option-B
Question23:-After main course removing food particles that may have fallen on the table during course of dining
A:-Mise en place
B:-Mise en scene
C:-Crumbing
D:-Re laying
Correct Answer:- Option-C
Question24:-Café complete is the term used in service of
A:-Indian breakfast
B:-English breakfast
C:-American breakfast
D:-Continental breakfast
Correct Answer:- Option-D
Question25:-Choose the odd one out
A:-HI tea
B:-Elevenses
C:-Tisane
D:-Brunch
Correct Answer:- Option-C
Question26:-Which one of the following terms is used while continuing the order in second KOT
A:-Suivant
B:-Retour
C:-En place
D:-No charge
Correct Answer:- Option-A
Question27:-Varietal wine is named after
A:-Vineyard
B:-Style
C:-Shipper
D:-Grape
Correct Answer:- Option-D
Question28:-Chaptalization is the addition of
A:-Yeast
B:-Sugar
C:-Sulphur dioxide
D:-Tannin
Correct Answer:- Option-B
Question29:-Cognac is a
A:-Brandy
B:-Whisky
C:-Tequila
D:-Rum
Correct Answer:- Option-A
Question30:-G in is flavoured with
A:-Gooseberry
B:-Strawberry
C:-Cranberry
D:-Juniper berry
Correct Answer:- Option-D
Question31:-Which of the following reports are generated by the night auditor?
A:-High balance report
B:-Occupancy percentage report
C:-Both
D:-None
Correct Answer:- Option-C
Question32:-One of the qualities is required for front office staff
A:-Sleeping at front-desk counter
B:-Talking with co-workers
C:-Chewing bubble gum while attending the guest
D:-Diplomacy
Correct Answer:- Option-D
Question33:-Grooming standards for Male staff includes
A:-Long beard
B:-Neat Shave
C:-Un-Washed Hairs
D:-None of the above
Correct Answer:- Option-B
Question34:-A room having separate living and bed room is known as
A:-Suite
B:-Twin room
C:-Holly wood twin room
D:-Double room
Correct Answer:- Option-A
Question35:-American plan is also known as
A:-Demi-pension
B:-Bread and break-fast
C:-Full-board
D:-All of the above
Correct Answer:- Option-C
Question36:-Reservation is important for
A:-Hotels
B:-Guests
C:-Both
D:-None of the two
Correct Answer:- Option-C
Question37:-Hotels can be classified on the basis of
A:-Location
B:-Size
C:-Level of service
D:-All of the above
Correct Answer:- Option-D
Question38:-Which is not an example of alternative accommodation
A:-Dharamshala
B:-Dak bungalow
C:-Circuit house
D:-Commercial house
Correct Answer:- Option-D
Question39:-In which of the following conditions can a hotel refuse accommodation to walk-in guests even though enough number of vacant rooms is available?
A:-Guests are disorderly dressed
B:-Guest are in drunken state
C:-Guests are suffering from contagious disease
D:-All of the above
Correct Answer:- Option-D
Question40:-The cashier prepares the guest bill by extracting information from
A:-City ledger
B:-City Folio
C:-Guest folio
D:-Employee folio
Correct Answer:- Option-C
Question41:-Rev-par stands for
A:-Revenue percentage
B:-Renewal per guest
C:-Revenue per available room
D:-Revenue performance
Correct Answer:- Option-C
Question42:-For good forecasting one requires
A:-Future events in town
B:-Analysis of data
C:-Thorough product knowledge
D:-All of the above
Correct Answer:- Option-D
Question43:-No-Show means
A:-A guest who made a reservation and register
B:-A guest who enters the Lobby
C:-A guest who made a reservation but did not register
D:-None of the above
Correct Answer:- Option-C
Question44:-Filling ___________ is mandatory in case of the registration of a foreigner guest
A:-Form D
B:-Form A
C:-Form C
D:-Form F
Correct Answer:- Option-C
Question45:-The facility of awakening guests is known as
A:-Warning call
B:-Walking call
C:-Wake-up call
D:-Worship call
Correct Answer:- Option-C
Question46:-Which room is used for repair work carried out on Linen, Uniforms, and soft furnishings?
A:-Linen room
B:-Sewing room
C:-Maids room
D:-All of the above
Correct Answer:- Option-B
Question47:-What is the full form of DND?
A:-Did not do it
B:-Did not done
C:-Do not disturb
D:-Did not disturb
Correct Answer:- Option-C
Question48:-A hotel with minimal service is called
A:-Motel
B:-Budget hotel
C:-Time Share
D:-Boatel
Correct Answer:- Option-B
Question49:-A small light vacuum cleaner used for cleaning upholstery and mattresses is called a
A:-Rotary floor machines
B:-Wet extractor
C:-Dustette
D:-Cleaning cloths
Correct Answer:- Option-C
Question50:-The cleaning of tables and chairs in a restaurant is the responsibility of
A:-Front office staff
B:-F and B staff
C:-House-keeping staff
D:-Kitchen staff
Correct Answer:- Option-B
Question51:-Acetic acid is used to
A:-Removing tarnish and stains from metals
B:-Removing stubborn scales and deposits from sanitary ware
C:-Removing iodine stains
D:-None of the above
Correct Answer:- Option-A
Question52:-The source of Nylon is from
A:-Jute
B:-Cotton
C:-Wool
D:-Petro chemicals
Correct Answer:- Option-D
Question53:-SOP stands for
A:-Standard operating procedure
B:-Standard operation procedure
C:-Standard operated product
D:-All of the above
Correct Answer:- Option-A
Question54:-Identify one odd cleaning equipment
A:-Vacuum cleaner
B:-Carpet shampoo cleaner
C:-Dry mops
D:-Electric heater
Correct Answer:- Option-D
Question55:-Which is a statement of the expenses covering long term assets like Linen, furniture and equipment that will be used for more than one year?
A:-Capital budget
B:-Operating budget
C:-Sales budget
D:-All of the above
Correct Answer:- Option-A
Question56:-Turn-Down service is also known as
A:-Night service
B:-Morning service
C:-Evening service
D:-Afternoon service
Correct Answer:- Option-C
Question57:-Class ____________ fire is caused by electrical equipments such as motors, computers, air-conditioning and other energized electrical equipments
A:-Class A fire
B:-Class B fire
C:-Class C fire
D:-Class D fire
Correct Answer:- Option-C
Question58:-Which section is responsible for the floral decorations in a hotel property
A:-Control desk section
B:-Linen section
C:-Laundry section
D:-Horticulture section
Correct Answer:- Option-D
Question59:-The ___________ key opens the double locked doors of the hotel also
A:-Floor master keys
B:-Emergency keys
C:-Sub master keys
D:-Individual key
Correct Answer:- Option-B
Question60:-Which one of the following floral arrangements in the form of a circular garland Woven by flowers and foliage
A:-Floral wreath
B:-Centre piece on Table
C:-Floral basket
D:-Floral Bouquet
Correct Answer:- Option-A
Question61:-Meats, eggs, pulses, legumes and beans are good sources of which nutrient
A:-Carbohydrates
B:-Proteins
C:-Lipids
D:-Water
Correct Answer:- Option-B
Question62:-Mainly found in animal foods, which of these nutrients is lacking in plant foods
A:-Vitamin C
B:-Vitamin E
C:-Vitamin B12
D:-Vitamin A
Correct Answer:- Option-C
Question63:-In nutrition the unit of energy is
A:-Joule
B:-Watt
C:-Ohm
D:-Volt
Correct Answer:- Option-A
Question64:-Deficiency of Vitamin C is associated with which disease?
A:-Goitre
B:-Scurvy
C:-Rickets
D:-Night blindness
Correct Answer:- Option-B
Question65:-Microbes that grow well between 20 degrees to 45 degrees Celsius are known as
A:-Psychrotrophs
B:-Thermophiles
C:-Mesophiles
D:-None of the above
Correct Answer:- Option-C
Question66:-Comprehensive annual maintenance contract includes
A:-Only labour cost
B:-Cost of spares
C:-Labour cost and the cost of spares
D:-Neither labour cost nor the cost of spares
Correct Answer:- Option-C
Question67:-Petroleum product fires are classified as
A:-Class A
B:-Class B
C:-Class C
D:-Class D
Correct Answer:- Option-B
Question68:-The freezing temperature of water in fahrenheit is
A:-32 degrees
B:-0 degrees
C:-212 degrees
D:-90 degrees
Correct Answer:- Option-A
Question69:-The capacity of an air conditioner is expressed in terms of
A:-Kilograms
B:-Ton
C:-Gallon
D:-Pound
Correct Answer:- Option-B
Question70:-Which of these is a renewable source of energy
A:-Natural gas
B:-Coal
C:-Nuclear energy
D:-Solar energy
Correct Answer:- Option-D
Question71:-Which of these is not a component of CPU?
A:-Memory unit
B:-Control unit
C:-Arithmetic logic unit
D:-Output unit
Correct Answer:- Option-D
Question72:-Which of these is not an example of an input device
A:-Laser printer
B:-Scanner
C:-Bar code reader
D:-Joy stick
Correct Answer:- Option-A
Question73:-RAM stands for
A:-Read only memory
B:-Random access memory
C:-Read able memory
D:-Random available memory
Correct Answer:- Option-B
Question74:-Which of these keys are fond on the top of a computer keyboard?
A:-Alphabet keys
B:-Number keys
C:-Function keys
D:-None of the above
Correct Answer:- Option-C
Question75:-What is the main folder on a storage device called?
A:-Device driver
B:-Root directory
C:-Interface
D:-Platform
Correct Answer:- Option-B
Question76:-Credit purchase of fixed assets are recorded in
A:-Journal proper
B:-Cash book
C:-Purchase book
D:-Sales book
Correct Answer:- Option-A
Question77:-Trial balance is prepared to find
A:-Profit or loss
B:-Financial position
C:-Arithmetical accuracy of accounts
D:-None of the above
Correct Answer:- Option-C
Question78:-If assets are Rs.7 crores and liabilities are Rs.2 crores, then owner's equity is
A:-7 crores
B:-5 crores
C:-9 crores
D:-2 crores
Correct Answer:- Option-B
Question79:-Transferring of entries from a journal to their respective ledger accounts is called
A:-Entry
B:-Arithmetic
C:-Balancing
D:-Posting
Correct Answer:- Option-D
Question80:-The person who owes money to the business is known as
A:-Creditor
B:-Debtor
C:-Lender
D:-None of the above
Correct Answer:- Option-B
Question81:-The standard rule for answering the telephone is
A:-Answer the call within 3-4 rings
B:-Answer the call within 5-6 rings
C:-Answer the call within 7-9 rings
D:-Answer the call within 10-12 rings
Correct Answer:- Option-A
Question82:-The principle to make listening effective is
A:-Talk and listen to the speaker
B:-Gather lots of ideas before the speaker talks
C:-Avoid any external distraction
D:-Do interrupt the speaker as an when required
Correct Answer:- Option-C
Question83:-To make the speech effective one needs to
A:-Use only one tone
B:-Vary tempo as and when required
C:-Emphasise each and every word
D:-Not separate the phases by pauses
Correct Answer:- Option-B
Question84:-No two individuals have the same or similar experience, emotional make up, knowledge or way of thinking. Because of these different individuals
respond to a sign with different understanding. These conditioning perceptions are called
A:-Noise
B:-Semantic problem
C:-Jargon
D:-Filtering
Correct Answer:- Option-D
Question85:-Which of the following is the best way to overcome communication barrier?
A:-Do not convey emotional contents of the message
B:-Make the communication two-way
C:-Avoid using body language
D:-Create perception barriers
Correct Answer:- Option-B
Question86:-Under the foreigners Act, 1946 and registration of foreigners Act 1939, hotels are required to furnish details of all foreign nationals to the
A:-Foreigners regional registration office
B:-Foreigners registration office
C:-Foreigners regional reception office
D:-Foreigners reception office
Correct Answer:- Option-A
Question87:-The object of the industrial dispute Act, 1947 is
A:-To set up trade unions
B:-To set up minimum wages of the industrial workers
C:-To improve the service conditions of the industrial workers
D:-To increase production of goods at the industry
Correct Answer:- Option-C
Question88:-The enforcement of health and safety is in the hands of inspectors controlled by health and safety executives these inspectors have power to issue __________ that can put an immediate stop to an activity that poses risk of serious personal injury
A:-Improvement notice
B:-Prohibition notice
C:-Final notice
D:-Close-down notice
Correct Answer:- Option-B
Question89:-The definition of trade union in trade union Act 1926, includes a combination formed for the combination of regulating the relations between
(i) Workmen and employer
(ii) Workmen and workmen
(iii) Employers and employers
Choose the right answer :
A:-Option (i) only
B:-Option (ii) and (iii)
C:-Option (i) and (ii)
D:-Option (i), (ii) and (iii)
Correct Answer:- Option-D
Question90:-ESI scheme stands for
A:-Employment service insurance scheme
B:-Employers' state insurance scheme
C:-Employers' service insurance scheme
D:-Employers' state insurance scheme
Correct Answer:- Option-D
Question91:-Which statement is correct about marketing concept?
A:-Marketing is based on make and sell philosophy
B:-Marketing is customer centric philosophy
C:-Marketing concept is inside out perspective
D:-Marketing concept starts with the factory and focuses on company's existing product
Correct Answer:- Option-B
Question92:-The process of dividing a market into distinct groups or buyers who have different needs, characteristics, or behaviours and who might require separate products or marketing program is called
A:-Market segmentation
B:-Market targeting
C:-Market differentiation
D:-Market positioning
Correct Answer:- Option-A
Question93:-Correct sequence of the steps of effective marketing research are
A:-Developing the research plan, defining the problem and research objective, collecting the information, analysing the information and presenting the findings
B:-Developing the research plan, collecting the information, analysing the information, presenting the findings and defining the problem and research objective
C:-Defining the problem and research objective, developing the research plan, collecting the information, analysing the information and presenting the findings
D:-Presenting the findings, defining the problem and research objective,collecting the information, analysing the information and developing the research plan
Correct Answer:- Option-C
Question94:-Media planning is the process of directing the advertising message tothe target audience at the appropriate time and place, using the appropriate channel. In the service/hospitality industry, media planners must consider following questions
A:-What audience/guest should not be approached?
B:-When should we not reach the audience/guest?
C:-How many people/guests should be reached?
D:-Where should we not reach the audience/guest?
Correct Answer:- Option-C
Question95:-People satisfy their needs and wants with products. A product is anything that can be offered to satisfy a need or want. In hospitality industry, a product that can satisfy the need includes
(i) Dining at a restaurant
(ii) A four-day caribbean vacation
(iii) Room at the hotel
(iv) Dolphin safari
Choose the correct option :
A:-Only (i)
B:-Only (i) and (iii)
C:-Only (i), (ii), (iii)
D:-All the options (i), (ii), (iii) and (iv)
Correct Answer:- Option-D
Question96:-Forecasting the number, type and timing of the future staff; management development and succession planning for top management; and human resource information system are roles that are performed under which function of the human resource management?
A:-Payroll and compensation
B:-Human resource planning
C:-Employee selection
D:-Training and Development
Correct Answer:- Option-B
Question97:-____________ consist of the series of obstacles: initial application, blank screening, personal interviews, reference check, physical examination and some form of psychological testing. An applicant must hurdle each of these to qualify for a particular position
A:-Performance appraisal
B:-Employee recruitment
C:-Employee selection
D:-Employee development
Correct Answer:- Option-C
Question98:-Which of the following is correct techniques of the job evaluation?
A:-Job ranking, job classification, point system and factor compensation
B:-Job positioning, job clarity, job analysis and job specification
C:-Job specification, job analysis, job ranking and job classification
D:-Point system, factor compensation, job positioning and job clarity
Correct Answer:- Option-A
Question99:-It is a new technique to prevent accidents. It is the science that deals with many-sided problems of how to fit a job to man's anatomical, physiological, and psychological characteristics to enhance human efficiency and well being. Identify this technique
A:-Elementary technique
B:-Safety audits
C:-Ergonomics
D:-Human economics
Correct Answer:- Option-C
Question100:-Which of the following is not a condition to create good industrial relations
A:-Economic satisfaction of workers
B:-Responsible labour union
C:-Education of workers
D:-No importance to off the job conditions
Correct Answer:- Option-D
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