Junior Supervisor (Canteen) questions and answers

Question Paper Code: 152/2023/OL
Category Code: 013/2022
Exam: Junior Supervisor (Canteen)
Date of Test 02-12-2023
Department Kerala Minerals and Metals Ltd TP Unit

Question1:-Aboyeur is a French name for
        D:-Kitchen steward
        Correct Answer:- Option-C

Question2:-Mornay sauce is the derivative of
        Correct Answer:- Option-A

Question3:-Saignant term in cooking of steaks refers to
        A:-Under done
        B:-Well done
        C:-Medium done
        D:-Very well done
        Correct Answer:- Option-A

Question4:-It is a concise description of quality, size, weight, brand of a commodity required for making a particular item
        B:-Purchase specification
        C:-Sale specification
        Correct Answer:- Option-B

Question5:-Any dish sprinkled with breadcrumbs and grated cheese and baked to golden colour
        A:-Au gratin
        Correct Answer:- Option-A

Question6:-It is the process of frequently applying oil or seasoned liquid during cooking to enhance the flavor and to prevent the food from drying out
        Correct Answer:- Option-C

Question7:-What is usually combined with "Sarson ka saag" in traditional north Indian households during winters
        A:-Makki ki roti
        B:-Maida ki roti
        Correct Answer:- Option-A

Question8:-A section of fish cut across the bone of a large whole round fish
        Correct Answer:- Option-A

Question9:-Removing the surface layer in circular motion by pressure of a knife edge all round the object
        Correct Answer:- Option-C

Question10:-These are shellfish puree soups
        Correct Answer:- Option-D

Question11:-Stilton is a type of
        Correct Answer:- Option-C

Question12:-An open sandwich having fancy shape originated in denmark
        Correct Answer:- Option-C

Question13:-In bread making what is used as the raising agent
        C:-Baking powder
        D:-Folding method
        Correct Answer:- Option-B

Question14:-Beurre fondue means
        A:-Melted butter
        B:-Black butter
        C:-Garlic butter
        D:-Parsley butter
        Correct Answer:- Option-A

Question15:-The rind of orange or lemon grated and used
        Correct Answer:- Option-B

Question16:-Person having extensive knowledge of wine and food pairing and is responsible for the service of wines
        C:-Chef d' etage
        D:-Chef de rang
        Correct Answer:- Option-A

Question17:-Dummy waiter refers to
        A:-Banquet chair
        B:-Reception desk
        C:-Booster seat
        D:-Side board
        Correct Answer:- Option-D

Question18:-It is the passage way between chairs or tables for the people to move freely
        B:-Leg space
        D:-Super way
        Correct Answer:- Option-A

Question19:-An equipment used in buffet to display hot dishes
        B:-Chaufing dish
        D:-Plate Warmer
        Correct Answer:- Option-B

Question20:-Dishes are displayed on a revolving shelf for customers to help themselves in
        A:-Russian service
        B:-American service
        C:-Carousel service
        D:-English service
        Correct Answer:- Option-C

Question21:-All types of pasta preparations are offered in this menu
        Correct Answer:- Option-B

Question22:-This means speciality of the day
        A:-Carte du jour
        B:-Plat du jour
        C:-Table d hote
        D:-A la carte
        Correct Answer:- Option-B

Question23:-After main course removing food particles that may have fallen on the table during course of dining
        A:-Mise en place
        B:-Mise en scene
        D:-Re laying
        Correct Answer:- Option-C

Question24:-Café complete is the term used in service of
        A:-Indian breakfast
        B:-English breakfast
        C:-American breakfast
        D:-Continental breakfast
        Correct Answer:- Option-D

Question25:-Choose the odd one out
        A:-HI tea
        Correct Answer:- Option-C

Question26:-Which one of the following terms is used while continuing the order in second KOT
        C:-En place
        D:-No charge
        Correct Answer:- Option-A

Question27:-Varietal wine is named after
        Correct Answer:- Option-D

Question28:-Chaptalization is the addition of
        C:-Sulphur dioxide
        Correct Answer:- Option-B

Question29:-Cognac is a
        Correct Answer:- Option-A

Question30:-G in is flavoured with
        D:-Juniper berry
        Correct Answer:- Option-D

Question31:-Which of the following reports are generated by the night auditor?
        A:-High balance report
        B:-Occupancy percentage report
        Correct Answer:- Option-C

Question32:-One of the qualities is required for front office staff
        A:-Sleeping at front-desk counter
        B:-Talking with co-workers
        C:-Chewing bubble gum while attending the guest
        Correct Answer:- Option-D

Question33:-Grooming standards for Male staff includes
        A:-Long beard
        B:-Neat Shave
        C:-Un-Washed Hairs
        D:-None of the above
        Correct Answer:- Option-B

Question34:-A room having separate living and bed room is known as
        B:-Twin room
        C:-Holly wood twin room
        D:-Double room
        Correct Answer:- Option-A

Question35:-American plan is also known as
        B:-Bread and break-fast
        D:-All of the above
        Correct Answer:- Option-C

Question36:-Reservation is important for
        D:-None of the two
        Correct Answer:- Option-C

Question37:-Hotels can be classified on the basis of
        C:-Level of service
        D:-All of the above
        Correct Answer:- Option-D

Question38:-Which is not an example of alternative accommodation
        B:-Dak bungalow
        C:-Circuit house
        D:-Commercial house
        Correct Answer:- Option-D

Question39:-In which of the following conditions can a hotel refuse accommodation to walk-in guests even though enough number of vacant rooms is available?
        A:-Guests are disorderly dressed
        B:-Guest are in drunken state
        C:-Guests are suffering from contagious disease
        D:-All of the above
        Correct Answer:- Option-D

Question40:-The cashier prepares the guest bill by extracting information from
        A:-City ledger
        B:-City Folio
        C:-Guest folio
        D:-Employee folio
        Correct Answer:- Option-C

Question41:-Rev-par stands for
        A:-Revenue percentage
        B:-Renewal per guest
        C:-Revenue per available room
        D:-Revenue performance
        Correct Answer:- Option-C

Question42:-For good forecasting one requires
        A:-Future events in town
        B:-Analysis of data
        C:-Thorough product knowledge
        D:-All of the above
        Correct Answer:- Option-D

Question43:-No-Show means
        A:-A guest who made a reservation and register
        B:-A guest who enters the Lobby
        C:-A guest who made a reservation but did not register
        D:-None of the above
        Correct Answer:- Option-C

Question44:-Filling ___________ is mandatory in case of the registration of a foreigner guest
        A:-Form D
        B:-Form A
        C:-Form C
        D:-Form F
        Correct Answer:- Option-C

Question45:-The facility of awakening guests is known as
        A:-Warning call
        B:-Walking call
        C:-Wake-up call
        D:-Worship call
        Correct Answer:- Option-C

Question46:-Which room is used for repair work carried out on Linen, Uniforms, and soft furnishings?
        A:-Linen room
        B:-Sewing room
        C:-Maids room
        D:-All of the above
        Correct Answer:- Option-B

Question47:-What is the full form of DND?
        A:-Did not do it
        B:-Did not done
        C:-Do not disturb
        D:-Did not disturb
        Correct Answer:- Option-C

Question48:-A hotel with minimal service is called
        B:-Budget hotel
        C:-Time Share
        Correct Answer:- Option-B

Question49:-A small light vacuum cleaner used for cleaning upholstery and mattresses is called a
        A:-Rotary floor machines
        B:-Wet extractor
        D:-Cleaning cloths
        Correct Answer:- Option-C

Question50:-The cleaning of tables and chairs in a restaurant is the responsibility of
        A:-Front office staff
        B:-F and B staff
        C:-House-keeping staff
        D:-Kitchen staff
        Correct Answer:- Option-B

Question51:-Acetic acid is used to
        A:-Removing tarnish and stains from metals
        B:-Removing stubborn scales and deposits from sanitary ware
        C:-Removing iodine stains
        D:-None of the above
        Correct Answer:- Option-A

Question52:-The source of Nylon is from
        D:-Petro chemicals
        Correct Answer:- Option-D

Question53:-SOP stands for
        A:-Standard operating procedure
        B:-Standard operation procedure
        C:-Standard operated product
        D:-All of the above
        Correct Answer:- Option-A

Question54:-Identify one odd cleaning equipment
        A:-Vacuum cleaner
        B:-Carpet shampoo cleaner
        C:-Dry mops
        D:-Electric heater
        Correct Answer:- Option-D

Question55:-Which is a statement of the expenses covering long term assets like Linen, furniture and equipment that will be used for more than one year?
        A:-Capital budget
        B:-Operating budget
        C:-Sales budget
        D:-All of the above
        Correct Answer:- Option-A

Question56:-Turn-Down service is also known as
        A:-Night service
        B:-Morning service
        C:-Evening service
        D:-Afternoon service
        Correct Answer:- Option-C

Question57:-Class ____________ fire is caused by electrical equipments such as motors, computers, air-conditioning and other energized electrical equipments
        A:-Class A fire
        B:-Class B fire
        C:-Class C fire
        D:-Class D fire
        Correct Answer:- Option-C

Question58:-Which section is responsible for the floral decorations in a hotel property
        A:-Control desk section
        B:-Linen section
        C:-Laundry section
        D:-Horticulture section
        Correct Answer:- Option-D

Question59:-The ___________ key opens the double locked doors of the hotel also
        A:-Floor master keys
        B:-Emergency keys
        C:-Sub master keys
        D:-Individual key
        Correct Answer:- Option-B

Question60:-Which one of the following floral arrangements in the form of a circular garland Woven by flowers and foliage
        A:-Floral wreath
        B:-Centre piece on Table
        C:-Floral basket
        D:-Floral Bouquet
        Correct Answer:- Option-A

Question61:-Meats, eggs, pulses, legumes and beans are good sources of which nutrient
        Correct Answer:- Option-B

Question62:-Mainly found in animal foods, which of these nutrients is lacking in plant foods
        A:-Vitamin C
        B:-Vitamin E
        C:-Vitamin B12
        D:-Vitamin A
        Correct Answer:- Option-C

Question63:-In nutrition the unit of energy is
        Correct Answer:- Option-A

Question64:-Deficiency of Vitamin C is associated with which disease?
        D:-Night blindness
        Correct Answer:- Option-B

Question65:-Microbes that grow well between 20 degrees to 45 degrees Celsius are known as
        D:-None of the above
        Correct Answer:- Option-C

Question66:-Comprehensive annual maintenance contract includes
        A:-Only labour cost
        B:-Cost of spares
        C:-Labour cost and the cost of spares
        D:-Neither labour cost nor the cost of spares
        Correct Answer:- Option-C

Question67:-Petroleum product fires are classified as
        A:-Class A
        B:-Class B
        C:-Class C
        D:-Class D
        Correct Answer:- Option-B

Question68:-The freezing temperature of water in fahrenheit is
        A:-32 degrees
        B:-0 degrees
        C:-212 degrees
        D:-90 degrees
        Correct Answer:- Option-A

Question69:-The capacity of an air conditioner is expressed in terms of
        Correct Answer:- Option-B

Question70:-Which of these is a renewable source of energy
        A:-Natural gas
        C:-Nuclear energy
        D:-Solar energy
        Correct Answer:- Option-D

Question71:-Which of these is not a component of CPU?
        A:-Memory unit
        B:-Control unit
        C:-Arithmetic logic unit
        D:-Output unit
        Correct Answer:- Option-D

Question72:-Which of these is not an example of an input device
        A:-Laser printer
        C:-Bar code reader
        D:-Joy stick
        Correct Answer:- Option-A

Question73:-RAM stands for
        A:-Read only memory
        B:-Random access memory
        C:-Read able memory
        D:-Random available memory
        Correct Answer:- Option-B

Question74:-Which of these keys are fond on the top of a computer keyboard?
        A:-Alphabet keys
        B:-Number keys
        C:-Function keys
        D:-None of the above
        Correct Answer:- Option-C

Question75:-What is the main folder on a storage device called?
        A:-Device driver
        B:-Root directory
        Correct Answer:- Option-B

Question76:-Credit purchase of fixed assets are recorded in
        A:-Journal proper
        B:-Cash book
        C:-Purchase book
        D:-Sales book
        Correct Answer:- Option-A

Question77:-Trial balance is prepared to find
        A:-Profit or loss
        B:-Financial position
        C:-Arithmetical accuracy of accounts
        D:-None of the above
        Correct Answer:- Option-C

Question78:-If assets are Rs.7 crores and liabilities are Rs.2 crores, then owner's equity is
        A:-7 crores
        B:-5 crores
        C:-9 crores
        D:-2 crores
        Correct Answer:- Option-B

Question79:-Transferring of entries from a journal to their respective ledger accounts is called
        Correct Answer:- Option-D

Question80:-The person who owes money to the business is known as
        D:-None of the above
        Correct Answer:- Option-B

Question81:-The standard rule for answering the telephone is
        A:-Answer the call within 3-4 rings
        B:-Answer the call within 5-6 rings
        C:-Answer the call within 7-9 rings
        D:-Answer the call within 10-12 rings
        Correct Answer:- Option-A

Question82:-The principle to make listening effective is
        A:-Talk and listen to the speaker
        B:-Gather lots of ideas before the speaker talks
        C:-Avoid any external distraction
        D:-Do interrupt the speaker as an when required
        Correct Answer:- Option-C

Question83:-To make the speech effective one needs to
        A:-Use only one tone
        B:-Vary tempo as and when required
        C:-Emphasise each and every word
        D:-Not separate the phases by pauses
        Correct Answer:- Option-B

Question84:-No two individuals have the same or similar experience, emotional make up, knowledge or way of thinking. Because of these different individuals
respond to a sign with different understanding. These conditioning perceptions are called
        B:-Semantic problem
        Correct Answer:- Option-D

Question85:-Which of the following is the best way to overcome communication barrier?
        A:-Do not convey emotional contents of the message
        B:-Make the communication two-way
        C:-Avoid using body language
        D:-Create perception barriers
        Correct Answer:- Option-B

Question86:-Under the foreigners Act, 1946 and registration of foreigners Act 1939, hotels are required to furnish details of all foreign nationals to the
        A:-Foreigners regional registration office
        B:-Foreigners registration office
        C:-Foreigners regional reception office
        D:-Foreigners reception office
        Correct Answer:- Option-A

Question87:-The object of the industrial dispute Act, 1947 is
        A:-To set up trade unions
        B:-To set up minimum wages of the industrial workers
        C:-To improve the service conditions of the industrial workers
        D:-To increase production of goods at the industry
        Correct Answer:- Option-C

Question88:-The enforcement of health and safety is in the hands of inspectors controlled by health and safety executives these inspectors have power to issue __________ that can put an immediate stop to an activity that poses risk of serious personal injury
        A:-Improvement notice
        B:-Prohibition notice
        C:-Final notice
        D:-Close-down notice
        Correct Answer:- Option-B

Question89:-The definition of trade union in trade union Act 1926, includes a combination formed for the combination of regulating the relations between
(i)   Workmen and employer
(ii)   Workmen and workmen
(iii)   Employers and employers
Choose the right answer :
        A:-Option (i) only
        B:-Option (ii) and (iii)
        C:-Option (i) and (ii)
        D:-Option (i), (ii) and (iii)
        Correct Answer:- Option-D

Question90:-ESI scheme stands for
        A:-Employment service insurance scheme
        B:-Employers' state insurance scheme
        C:-Employers' service insurance scheme
        D:-Employers' state insurance scheme
        Correct Answer:- Option-D

Question91:-Which statement is correct about marketing concept?
        A:-Marketing is based on make and sell philosophy
        B:-Marketing is customer centric philosophy
        C:-Marketing concept is inside out perspective
        D:-Marketing concept starts with the factory and focuses on company's existing product
        Correct Answer:- Option-B

Question92:-The process of dividing a market into distinct groups or buyers who have different needs, characteristics, or behaviours and who might require separate products or marketing program is called
        A:-Market segmentation
        B:-Market targeting
        C:-Market differentiation
        D:-Market positioning
        Correct Answer:- Option-A

Question93:-Correct sequence of the steps of effective marketing research are
        A:-Developing the research plan, defining the problem and research objective, collecting the information, analysing the information and presenting the findings
        B:-Developing the research plan, collecting the information, analysing the information, presenting the findings and defining the problem and research objective
        C:-Defining the problem and research objective, developing the research plan, collecting the information, analysing the information and presenting the findings
        D:-Presenting the findings, defining the problem and research objective,collecting the information, analysing the information and developing the research plan
        Correct Answer:- Option-C

Question94:-Media planning is the process of directing the advertising message tothe target audience at the appropriate time and place, using the appropriate channel. In the service/hospitality industry, media planners must consider following questions
        A:-What audience/guest should not be approached?
        B:-When should we not reach the audience/guest?
        C:-How many people/guests should be reached?
        D:-Where should we not reach the audience/guest?
        Correct Answer:- Option-C

Question95:-People satisfy their needs and wants with products. A product is anything that can be offered to satisfy a need or want. In hospitality industry, a product that can satisfy the need includes
(i)     Dining at a restaurant
(ii)    A four-day caribbean vacation
(iii)   Room at the hotel
(iv)   Dolphin safari
Choose the correct option :
        A:-Only (i)
        B:-Only (i) and (iii)
        C:-Only (i), (ii), (iii)
        D:-All the options (i), (ii), (iii) and (iv)
        Correct Answer:- Option-D

Question96:-Forecasting the number, type and timing of the future staff; management development and succession planning for top management; and human resource information system are roles that are performed under which function of the human resource management?
        A:-Payroll and compensation
        B:-Human resource planning
        C:-Employee selection
        D:-Training and Development
        Correct Answer:- Option-B

Question97:-____________ consist of the series of obstacles: initial application, blank screening, personal interviews, reference check, physical examination and some form of psychological testing. An applicant must hurdle each of these to qualify for a particular position
        A:-Performance appraisal
        B:-Employee recruitment
        C:-Employee selection
        D:-Employee development
        Correct Answer:- Option-C

Question98:-Which of the following is correct techniques of the job evaluation?
        A:-Job ranking, job classification, point system and factor compensation
        B:-Job positioning, job clarity, job analysis and job specification
        C:-Job specification, job analysis, job ranking and job classification
        D:-Point system, factor compensation, job positioning and job clarity
        Correct Answer:- Option-A

Question99:-It is a new technique to prevent accidents. It is the science that deals with many-sided problems of how to fit a job to man's anatomical, physiological, and psychological characteristics to enhance human efficiency and well being. Identify this technique
        A:-Elementary technique
        B:-Safety audits
        D:-Human economics
        Correct Answer:- Option-C

Question100:-Which of the following is not a condition to create good industrial relations
        A:-Economic satisfaction of workers
        B:-Responsible labour union
        C:-Education of workers
        D:-No importance to off the job conditions
        Correct Answer:- Option-D

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